• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-16-2018 09:33 PM

HP Recommended
Product: Various Lenovo Laptops
Operating System: Microsoft Windows 7 (32-bit)

I have started working with a new company which uses HP Connected Backup to backup our business laptops.

 

Trying to find information on common errors and fixes has so far proved impossible. Is anyone aware of a specific message board, support site, email address etc where information and support can be found?

 

Currently I am investigating a 2 x re-occuring errors: -

 

CompoundFileAnalyzer has stopped working

 

Cannot connect to Agent service - The Agent cannot communicate with its background service. Be sure that the AgentService is running and that no antivirus software setting, firewall setting, or network setting is blocking port 16386.

 

error.png

 

 

error 2.png

 

 

I have found that these errors can be sometimes be resolved by simply rebooting. On others I need to re-install the agent but on a few there appears to be no resolution other than re-imaging the laptop.

 

Any information would be greatly appreciated.

 

Cheers

Graham

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.