• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-13-2019 12:12 AM

HP Recommended
Product: HP Image Assistant 3.5.24.1
Operating System: Microsoft Windows 10 (64-bit)

I try to run Image Assistant silently under the "system" context using System Center. Works on Windows 10 1709, but fails on 1809.

Error message in log when using /debug switch:

02.13.2019 07:40:26 -- Unhandled Exception Value cannot be null.

 

Error message on pop-up on screen:

Value cannot be null.

Parameter path name: path1


Works when running in the user context.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2019 02:47 PM

HP Recommended

Download and try running the latest release of HPIA, v 3.5.26.1

 

http://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

It released to the web today and might have fixed your problem.  If you still have an issue please post.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-13-2019 02:47 PM

HP Recommended

Download and try running the latest release of HPIA, v 3.5.26.1

 

http://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

 

It released to the web today and might have fixed your problem.  If you still have an issue please post.

 

Joel

I am an HP Employee.

If you like my post, click the thumbs up.
Was this reply helpful? Yes No

‎02-14-2019 12:20 AM

HP Recommended

Thanks, works now!

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.