HP Image Assistant and Network Drivers not updating

[pvr2002]

Trying to utilize the HPIA app to install drivers on a freshly imaged Windows 10 install.  I run the HPIA 4.2.4 and it discovered 4 drivers that needed to be updated.  I checked the boxes next to the 4 drivers and it clicked "Download" followed by "Download Softpaq(s), extract files, and install.  A few minutes later it appeared that everything installed successfully.

I ran the HPIA app again but it shows 2 drivers that are outdated (2 network drivers that were installed prior).  After trying to install them again I received no errors, but they were still not updated.

Any reason why SP99225 and SP99473 will not update via the HPIA app?

[Dragon-Fur]

@pvr2002 

sp99225 has been superseded by

sp99703.exe

Information sheets:

sp99703.cva

sp99703.html

After Updating:

Remember to Restart the computer and log in even if the controlling update software does not say you must do so.

Not sure about the sp99473

I did have a LAN driver that seemed to have a similar problem - this went on for weeks on my Zbook 17 G3.  I was using SDM (older products still supported); the driver wanted to install, said it did install, and then came back in the check "needing to install".  I poked at it from several different places and did not find the underlying cause of the issue.  The problem finally resolved itself but only after (for a completely different reason) I broke down and reloaded Windows.  I never did figure out why the update was presumed stuck when for all intents, checks, and purposes, the updated driver had installed.  Frankly, I had been ignoring it during the last couple of weeks; I set the driver update notice to Hidden to be done with it.

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

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HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

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HP ProDesk 405 G4 Desktop Mini PC

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[pvr2002]

Well that's no good.  I'm on a fresh install of windows so re-installing won't resolve anything.  Also, besides the obvious issue of not installing the drivers its disappointing that the HPIA utility isn't providing the latest driver.

[Dragon-Fur]

@pvr2002 

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@pvr2002 wrote:

Well that's no good.  I'm on a fresh install of windows so re-installing won't resolve anything.  Also, besides the obvious issue of not installing the drivers its disappointing that the HPIA utility isn't providing the latest driver.

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It appears my personal observation about a separate incident, that of possible Windows File System corruption or other issue that possibly prevented a different software (SDM) from acknowledging the correct state of an installed software, has nothing at all to do with your situation.  My apologies for having "muddied the waters" so-to-speak. 

Understood.

"Latest" drivers may (at least at times) be released to accommodate additional supported models or for other reasons that may be unique to the driver.  

I believe I cannot help you - I cannot (and should not) make further assumptions about your situation and I cannot (and should not) attempt to defend or explain the behavior of a software when I lack access to the coding of that software.

If I do find useful anything to add, I will post back.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.