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HP Image Assistant fails with error code 16384 when running from SCCM task sequence

HP Image Assistant
Microsoft Windows 10 (64-bit)

I run HP Image Assistant from the task sequence in SCCM during deployment of Windows. Used to work fine. Windows version 1809.

 

Now it quits with error code 16384. According to the HP Image Assistant user guide, that code indicates "The reference file failed to open". I guess reference file is the configuration that is used as a baseline, located on HP's servers.

 

I was running on version 3.5.26.1 and I've now updated to version 4.0.12.1. Same error.

 

When I run the exact same application from Software Center in Windows, it works fine. The application is running under the system account.

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HP Image Assistant fails with error code 16384 when running from SCCM task sequence

Update: I added the /debug parameter to the command line that runs image assistant.

The log-file is found in c:\windows\ccmtemp\hp image assistant.log after OS deployment.

Error: System.OutOfMemoryException after download of reference file from HP-server

 

Here is the whole log:

 

07.29.2019 11:18:37 -- Command-Line: C:\WINDOWS\ccmcache\6\Files\imageassistant\HPImageAssistant.dll /ipc:672,684,688 /Operation:Analyze /Category:All /Selection:All /InstallType:AutoInstallable /Action:Install /Silent /Debug /BIOSPwdFile:C:\WINDOWS\ccmcache\6\SupportFiles\biospw.bin /ReportFolder:C:\windows\logs\software\imageassistant /ResultFilePath:C:\windows\logs\software\imageassistant\readme.html /SoftpaqDownloadFolder:C:\WINDOWS\ccmcache\6\SupportFiles\download
07.29.2019 11:18:37 -- Target Image: ''
07.29.2019 11:18:37 -- Reference Image: ''
07.29.2019 11:18:38 -- ProductListSearchViewModel 16544703
07.29.2019 11:18:38 -- Application initialization started
07.29.2019 11:18:38 -- Setting default connection to HP.com until AWS is successful.
07.29.2019 11:18:38 -- Checking for available application update
07.29.2019 11:18:38 -- Connecting to HP.com...
07.29.2019 11:18:38 -- Downloading 'https://hpia.hpcloud.hp.com/HPIAMsg.cab?hpia=4.0.12'
07.29.2019 11:18:38 -- ProductListSearchViewModel 24495719
07.29.2019 11:18:38 -- Application initialization completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Setting up advisories grid filter
07.29.2019 11:18:39 -- Grid filters update completed
07.29.2019 11:18:39 -- Verifying cab signature/authenticode
07.29.2019 11:18:39 -- Extracting content file 'HPIAMsg.xml'
07.29.2019 11:18:39 -- Download completed
07.29.2019 11:18:39 -- Application supported platform download
07.29.2019 11:18:39 -- Connecting to HP.com...
07.29.2019 11:18:39 -- Downloading 'https://ftp.hp.com/pub/caps-softpaq/cmit/imagepal/ref/platformList.cab'
07.29.2019 11:18:40 -- Verifying cab signature/authenticode
07.29.2019 11:18:40 -- Extracting content file 'platformList.xml'
07.29.2019 11:18:40 -- Download completed
07.29.2019 11:18:40 -- Application updates additional downloads
07.29.2019 11:18:40 -- Connecting to HP.com...
07.29.2019 11:18:40 -- Downloading 'https://ftp.hp.com/pub/caps-softpaq/cmit/HP_WinPE_DriverPack.html'
07.29.2019 11:18:40 -- Setting up advisories grid filter
07.29.2019 11:18:40 -- Grid filters update completed
07.29.2019 11:18:40 -- Setting up advisories grid filter
07.29.2019 11:18:40 -- Grid filters update completed
07.29.2019 11:18:41 -- Download completed
07.29.2019 11:18:41 -- XML parsing and download processing completed.
07.29.2019 11:18:41 -- Attempting to use results of WinPE HTML download...
07.29.2019 11:18:41 -- Using results of WinPE HTML download.
07.29.2019 11:18:41 -- Successful connection to AWS, setting Default connection back to AWS.
07.29.2019 11:18:41 -- Setting up tabs, showData = False
07.29.2019 11:18:41 -- Tabs setup completed
07.29.2019 11:18:41 -- Analysis started
07.29.2019 11:18:41 -- Target Image: ''
07.29.2019 11:18:41 -- Reference Image: ''
07.29.2019 11:18:41 -- Connecting to AWS...
07.29.2019 11:18:41 -- Downloading 'https://hpia.hpcloud.hp.com/ref/8275/8275_64_10.0.1809.cab?hpia=4.0.12&wf=1&pn=HP+ZBook+15+G4&osv=10...'
07.29.2019 11:18:42 -- Verifying cab signature/authenticode
07.29.2019 11:18:42 -- Extracting content file '8275_64_10.0.1809.xml'
07.29.2019 11:18:42 -- Downloading 'https://hpia.hpcloud.hp.com/ref/8275/8275_cds.cab?hpia=4.0.12&wf=1&pn=HP+ZBook+15+G4&osv=10.0.17763&...'
07.29.2019 11:18:43 -- Verifying cab signature/authenticode
07.29.2019 11:18:43 -- Extracting content file '8275_cds.xml'
07.29.2019 11:18:44 -- Download completed
07.29.2019 11:18:44 -- Exception (Handled): Exception of type 'System.OutOfMemoryException' was thrown.
07.29.2019 11:18:44 -- Exiting with exit code: ReferenceFileOpenFailed
07.29.2019 11:18:44 -- Analysis completed
07.29.2019 11:18:44 -- Exiting with exit code: 16384

 

 

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