HP Zbook 15 G5 - no sound (intel smart sound technology OED - code 10 device cannot start)

MattKemp · ‎06-13-2019

Hi All,

Hope you can help!

Model - HP Zbook 15 G5

OS - Windows 10 Pro 1809 x64

Downloaded the HP Zbook 15 G5 SCCM Driver Pack (SP95547.exe) and imported into our SCCM Environment

All drivers apply ok apart from "Intel(R) Smart Sound Technology (Intel(R) SST) OED"

Driver Version - 10.23.0.2214

Driver Date - 18/12/2018

Driver Status - This device cannot start (code 10)

FW did not sent FW Ready Notification

The device currently has "no sound"

Thanks

Matt

lexios · ‎07-19-2019

Studio seems to suffer from various issues. We have the exact same issue when deploying this via SCCM on:

HP zBook G5 Studio

Windows 10 x64 1803

The only difference in my setup is that I don't inject the drivers like you do, I install the softpaq during OSD. This proves that the issue is not related to Windows 10 build (1803 vs 1809) as well as the method of import.

Since we also OSD zBook G5 (not the Studio one) and they have no issues, this problem is only with this model.

I checked on the driver versions provided by the Conexant driver found on HP Website for the audio card.

As seen below, the Conexant driver has two different versions included and I don't know how the installer handles it.

PS MDTLab:\out-of-box drivers> gci *Intc* | % {Get-ItemProperty -Path $_.name} | fl pschildname,version,source,pnpid


PSChildName : Intel(R) Corporation System IntcAudioBus.inf 10.23.00.1522
Version     : 10.23.00.1522
Source      : .\Out-of-box Drivers\System\IntcAudioBus_10.23.00.1522_5057B23F75E9F7419F32E1C93FFEB89C0300E60204B5A887A6
              4DEBF5E99D9AA6\IntcAudioBus.inf
PNPId       : {PCI\VEN_8086&DEV_9DC8&CC_0401, PCI\VEN_8086&DEV_9DC8&CC_040380, PCI\VEN_8086&DEV_A348&CC_0401,
              PCI\VEN_8086&DEV_A348&CC_040380}

PSChildName : Intel(R) Corporation System IntcAudioBus.inf 10.23.00.2214
Version     : 10.23.00.2214
Source      : .\Out-of-box Drivers\System\IntcAudioBus_10.23.00.2214_000272DA6562B19F4ED04ED386DA20C04F3F07D175B6A9F8F3
              7EDE75F174456F\IntcAudioBus.inf
PNPId       : {PCI\VEN_8086&DEV_9DC8&CC_0401, PCI\VEN_8086&DEV_9DC8&CC_040380, PCI\VEN_8086&DEV_A348&CC_0401,
              PCI\VEN_8086&DEV_A348&CC_040380}

PSChildName : Intel(R) Corporation System IntcOED.inf 10.23.00.1522
Version     : 10.23.00.1522
Source      : .\Out-of-box Drivers\System\IntcOED_10.23.00.1522_AF14CAAB918D0F60444AD09DEFB7617BA4B135ECF2AC72A6C46DDA8
              F2645D102\IntcOED.inf
PNPId       : {INTELAUDIO\DSP_VEN_8086&DEV_0222&SUBSYS_00000022&REV_0001}

PSChildName : Intel(R) Corporation System IntcOED.inf 10.23.00.2214
Version     : 10.23.00.2214
Source      : .\Out-of-box Drivers\System\IntcOED_10.23.00.2214_4C3FE06F66E035804F4F6E9D4449B8A5446E2E4C52224423FA18510
              CB5CDBD0F\IntcOED.inf
PNPId       : {INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222, INTELAUDIO\DSP_CTLR_DEV_A348&VEN_8086&DEV_0222}



PS MDTLab:\out-of-box drivers> dir 'D:\HP-Drivers\HP zBook Studio G5 Mobile Workstation\IntcOED.inf' -recurse


    Directory: D:\XXXXXXX\HP zBook Studio G5 Mobile Workstation\Audio\Conexant HD Audio Driver 12.37.0.102 Rev.Q
    sp95069.exe\CFLQ\HDAudioOEDrv


Mode                LastWriteTime         Length Name
----                -------------         ------ ----
-a----       01/02/2019     10:25          69364 IntcOED.inf


    Directory: D:\XXXXXX\HP zBook Studio G5 Mobile Workstation\Audio\Conexant HD Audio Driver 12.37.0.102 Rev.Q
    sp95069.exe\CFLQ3\HDAudioOEDrv


Mode                LastWriteTime         Length Name
----                -------------         ------ ----
-a----       01/02/2019     10:25          99338 IntcOED.inf


--
Alex

MattKemp · ‎09-18-2019

Hi Lexios

Hope your well

sorry for the late reply, thanks for the info you sent over. we are now experiencing the same issue with the EliteBook 840 G6

Please can you advise how you install drivers via softpaq in OSD the command lines used etc...

thanks

Matt

LarsNorman · ‎09-20-2019

Hi Matt,

I have seen this issue on EliteBook 840 G6 but not on EliteBook 830 G6. The solution for us was to update the BIOS to 01.02.01 (SP99214). It also fixed an issue we had on our 830 G6s where ME firmware was corrupt.

Unfortunately SP99214 is not yet in the HP SCUP catalog.

Best

Lars

MattKemp · ‎09-23-2019

Hi Lars

I updated the BIOS to 01.02.01 on the Elite Book 840 G6 and then installed the drivers using SSM in the OSD Task Sequence after the OS installation. still no sound! any ideas lol

Intel Smart Technology OED - Device could not start - Code

How do you apply drivers for HP in your task sequence?

Thanks

Matt

LarsNorman · ‎09-24-2019

Hi Matt,

I use DISM to install the drivers in the latest G6 driver packages (dated 2019.02). Drivers are installed as part of the OS (1903) and BIOS is installed afterwards

Lars

MattKemp · ‎09-24-2019

Hi Lars

I am currently testing a build using DISM to inject drivers. i downloaded the HP Elitebook 840 G6 driver package, extracted contents to sccm source create a normal package with no program and then added a "run command line" step to run the DISM command. i have placed the run command line step after the OS install and before the SCCM Client installation

DISM Command - DISM.exe /Image:%OSPart%\ /Add-Driver /Driver:.\ /Recurse

Error Codes - 2 50

I recieve a task sequence error - 0x00000000 ??

Where are you using DISM in your TS? are you enabling continue on error?

Thanks

Matt

MattKemp · ‎09-24-2019

ok managed to get the drivers to apply using DISM

still no sound!!!!!!! someone shoot me (all other drivers are fine)

_Benjamin · ‎11-27-2019

I had the sound not working issue with the audio device warning/error "FW did not sent FW Ready Notification" too.

After lots of stuffing around what ended up fixing it for me was enabling Intel AMT/ME in the firmware.