HP Zbook 15 G5 - no sound (intel smart sound technology OED - code 10 device cannot start)

MattKemp · ‎06-13-2019

Hi All,

Hope you can help!

Model - HP Zbook 15 G5

OS - Windows 10 Pro 1809 x64

Downloaded the HP Zbook 15 G5 SCCM Driver Pack (SP95547.exe) and imported into our SCCM Environment

All drivers apply ok apart from "Intel(R) Smart Sound Technology (Intel(R) SST) OED"

Driver Version - 10.23.0.2214

Driver Date - 18/12/2018

Driver Status - This device cannot start (code 10)

FW did not sent FW Ready Notification

The device currently has "no sound"

Thanks

Matt

lexios · ‎07-19-2019

Studio seems to suffer from various issues. We have the exact same issue when deploying this via SCCM on:

HP zBook G5 Studio

Windows 10 x64 1803

The only difference in my setup is that I don't inject the drivers like you do, I install the softpaq during OSD. This proves that the issue is not related to Windows 10 build (1803 vs 1809) as well as the method of import.

Since we also OSD zBook G5 (not the Studio one) and they have no issues, this problem is only with this model.

I checked on the driver versions provided by the Conexant driver found on HP Website for the audio card.

As seen below, the Conexant driver has two different versions included and I don't know how the installer handles it.

PS MDTLab:\out-of-box drivers> gci *Intc* | % {Get-ItemProperty -Path $_.name} | fl pschildname,version,source,pnpid


PSChildName : Intel(R) Corporation System IntcAudioBus.inf 10.23.00.1522
Version     : 10.23.00.1522
Source      : .\Out-of-box Drivers\System\IntcAudioBus_10.23.00.1522_5057B23F75E9F7419F32E1C93FFEB89C0300E60204B5A887A6
              4DEBF5E99D9AA6\IntcAudioBus.inf
PNPId       : {PCI\VEN_8086&DEV_9DC8&CC_0401, PCI\VEN_8086&DEV_9DC8&CC_040380, PCI\VEN_8086&DEV_A348&CC_0401,
              PCI\VEN_8086&DEV_A348&CC_040380}

PSChildName : Intel(R) Corporation System IntcAudioBus.inf 10.23.00.2214
Version     : 10.23.00.2214
Source      : .\Out-of-box Drivers\System\IntcAudioBus_10.23.00.2214_000272DA6562B19F4ED04ED386DA20C04F3F07D175B6A9F8F3
              7EDE75F174456F\IntcAudioBus.inf
PNPId       : {PCI\VEN_8086&DEV_9DC8&CC_0401, PCI\VEN_8086&DEV_9DC8&CC_040380, PCI\VEN_8086&DEV_A348&CC_0401,
              PCI\VEN_8086&DEV_A348&CC_040380}

PSChildName : Intel(R) Corporation System IntcOED.inf 10.23.00.1522
Version     : 10.23.00.1522
Source      : .\Out-of-box Drivers\System\IntcOED_10.23.00.1522_AF14CAAB918D0F60444AD09DEFB7617BA4B135ECF2AC72A6C46DDA8
              F2645D102\IntcOED.inf
PNPId       : {INTELAUDIO\DSP_VEN_8086&DEV_0222&SUBSYS_00000022&REV_0001}

PSChildName : Intel(R) Corporation System IntcOED.inf 10.23.00.2214
Version     : 10.23.00.2214
Source      : .\Out-of-box Drivers\System\IntcOED_10.23.00.2214_4C3FE06F66E035804F4F6E9D4449B8A5446E2E4C52224423FA18510
              CB5CDBD0F\IntcOED.inf
PNPId       : {INTELAUDIO\DSP_CTLR_DEV_9DC8&VEN_8086&DEV_0222, INTELAUDIO\DSP_CTLR_DEV_A348&VEN_8086&DEV_0222}



PS MDTLab:\out-of-box drivers> dir 'D:\HP-Drivers\HP zBook Studio G5 Mobile Workstation\IntcOED.inf' -recurse


    Directory: D:\XXXXXXX\HP zBook Studio G5 Mobile Workstation\Audio\Conexant HD Audio Driver 12.37.0.102 Rev.Q
    sp95069.exe\CFLQ\HDAudioOEDrv


Mode                LastWriteTime         Length Name
----                -------------         ------ ----
-a----       01/02/2019     10:25          69364 IntcOED.inf


    Directory: D:\XXXXXX\HP zBook Studio G5 Mobile Workstation\Audio\Conexant HD Audio Driver 12.37.0.102 Rev.Q
    sp95069.exe\CFLQ3\HDAudioOEDrv


Mode                LastWriteTime         Length Name
----                -------------         ------ ----
-a----       01/02/2019     10:25          99338 IntcOED.inf


--
Alex