HPIA Verify the pc is connected to the internet

[TofuMan]

Hi,

I'm trying to use the HP Image Assistant (HPIA) 4.1.2 to download drivers from behind a proxy.

When I try to use the application I get the error "Internet connection is required. Verify the PC is connected to the Internet and try again."

I documentation states to ensure that the following URLs can be reached by your default browser https://hpia.hpcloud.hp.com/ and https://ftp.hp.com/pub/caps-softpaq/cmit/imagepal/ref/platformList.html, I can get to both of these URLS.

Does anyone know if there are any other URLS that need to be unblocked or what ports HPIA uses?

[Lil_Boy_Blue]

Hi

Nope.

But you try FTP    https://filezilla-project.org/

Cut out using a browser, and connect directly, hopefully.

Late edit.

Status: Resolving address of ftp.hp.com
Status: Connecting to 15.73.48.55:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.

[TofuMan]

Thanks Lil_Boy_Blue however I specifically wish to use the HPIA tool so I can download the latest driver packs to import into SCCM, I just need to know what ports it uses so I can put in a request to have our proxy opened up.

[Lil_Boy_Blue]

Spoiler

Hi

Your IT team will tell you that.

There are standard port numbers, like 80 or 21 or 23.

But when I was at college we were told about using alternative ports.

So ask them.