• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎12-21-2019 08:53 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 IOT

Product ID 1KV46UA#ABA

failure ID 9AKWTF-GXGGRA-60T303

2 REPLIES 2

‎12-22-2019 04:52 AM

HP Recommended

Hi

New HDD and OS needed.

http://partsurfer.hp.com/Search.aspx?searchText=1KV46UA

will give the HDD, and maybe you could try a faster one?

676423-855 Assembly hard drive SATA 1TB 5400 2.5in

 

 

https://support.hp.com/gb-en/product/hp-17-ak000-laptop-pc/15551430/model/17106297/manuals?sku=1KV46...

Operating system
Windows 10 Home 64

https://www.microsoft.com/en-us/software-download/windows10

 

If in doubt please ask.

 

 

Was this reply helpful? Yes No

‎12-22-2019 12:36 PM

HP Recommended

What may have happened is that your hard drive may not have been connected properly cheek the connection of your hard drive

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->