Hp hardware diagnostic Windows

[treasure97nt]

Hello. Please help me. I want to run a hardware diagnostic Windows to check the problem about my laptop touchpad.
I was told to install Hardware diagnostic UEFI but it doesn't operate.

[Barachiel]

@treasure97nt

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Follow this link and install the UEFI diagnostics. once done, re-start the notebook and keep tapping F2 which will lead you to the diagnostics page. Run a test with the touchpad. 🙂

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[treasure97nt]

I downloaded the Hardware diagnostic UEFI and installed it as instructed but it doesn't operate. When restarting and presing F2 it gives me an option of running a system diagnostic. When I check the programes and features running on the laptop it does'nt appear. Could it be that my laptop does'nt support it or I did'nt install it correctly. Im using the Windows 7 ultimate 64 bit.

[Barachiel]

@treasure97nt

Thank you for responding,

It's great to have you back 😉

The system diagnostics which you find in F2 is the hardware diagnostics, Please get into it, and run a test with the touchpad.

Also, If you could explain to me, what the issue is in detail, I could help you with relevant steps.

Let me know the results. 🙂

[Barachiel]

@treasure97nt

Thank you for responding,

It's great to have you back 😉

The system diagnostics which you find in F2 is the hardware diagnostics, Please get into it, and run a test with the touchpad.

Also, If you could explain to me, what the issue is in detail, I could help you with relevant steps.

Meanwhile, you could follow the steps given below:

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know the results. 🙂

[treasure97nt]

The system diagnostic system diagnostic that you said is a hardware diagnostic doesn't give me the option of a touch diagnostic. I installed the Hardware diagnostic windows and and ran the test and this is the result i got :Failed PTW7S3-68S97E-MFKT1G-G1QW13. What does this mean?