07-07-2019 11:34 AM
HI I have restored my hp computer and now I don't have this tool that permits me to verify the serial code and other important things by pressing the following keys fn+esc.
The tool/software of HP system information requires a redeem code I'm asking you kindly to give it to me so I can completely restore my Hp computer like after I buying it.
07-09-2019 04:54 PM
Welcome to the HP Support Community!
- How did you reinstall the operating system?
- Did you install a retail copy of Windows?
Meanwhile, you need to perform a recovery on the computer to put the computer back to factory settings. Follow the steps in the below article to perform a system recovery.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee