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‎07-07-2019 11:34 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

HI I have restored my hp computer and now I don't have this tool that permits me to verify the serial code and other important things by pressing the following keys fn+esc.

The tool/software of HP system information requires a redeem code I'm asking you kindly to give it to me so I can completely restore my Hp computer like after I buying it.

 

Best regards

 

Richard

1 REPLY 1

‎07-09-2019 04:54 PM

HP Recommended

@Riccardo333,

 

Welcome to the HP Support Community!

  • How did you reinstall the operating system?
  • Did you install a retail copy of Windows?

Meanwhile, you need to perform a recovery on the computer to put the computer back to factory settings. Follow the steps in the below article to perform a system recovery.

 

https://support.hp.com/in-en/document/c04758961

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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