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NiteLife
Level 4
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Solved!

Intell@Serial IO the program has ended prematurely because this platrorm is not supported

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Microsoft Windows 10 (64-bit)

Why do I get this error Intell@Serial IO the program has ended prematurely because this platform is not supported and I am using windows 10 64 bit.

 

HP Pavilion 15-au062nr(ENERGY STAR)

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asmita6658
HP Support Agent
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Hi @NiteLife

 

Welcome to the HP Support Community. 

 

Try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Also, update the BIOS from this link


Let me know how that goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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NiteLife
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Nope that did not work at all and I even tried to download the IO serial file from microsoft.com and that did not work.

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The_Fossette
HP Support Agent
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@NiteLife,

 

I recommend you follow the below steps and check if it helps.

  1. Press F10 during boot to enter BIOS Setup.
  2. Go to the Advanced > Devices > Onboard Devices menu.
  3. On the Legacy Device Configuration pane:
  4. Set Pins 13/14 to I2C0_SCL/I2C0_SDA.
  5. Set Pins 15/16 to I2C1_SCL/I2C1_SDA.
  6. Press F10 to save and exit BIOS Setup.

After enabling this feature in BIOS, you can install the Intel® Serial IO host controller driver.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation