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BattleToad Honor Student
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Invoice product missing

LW897AV
Microsoft Windows 7 (64-bit)

Hi there,

I was preparing to reinstall some software with Windows 10 when I FINALLY(9 years? later) noticed I was missing a software package.


My original invoice shows Adobe Photoshop and Premiere Elements 9 were included, but never installed on this machine.  Can I please get that product now? 😁

 

From what I gather on some related posts,  my purchased "MS Office Starter Package" will be supported only by Microsoft, right?

Might I find these keys in a Windows 7 recovery of operation, prior to Windows 10 upgrade?

 

Product description listed this # LY277AV , but the product detector listed whats above.

 

Thanks

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HP Support Agent
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Invoice product missing

@BattleToad

 

All those Softwares you mentioned come as Trial or Starter Packs with new Notebooks. Which means they are only for a limited time period or they have only limited features unless you have paid extra to purchase the full versions

 

You can always download Trial versions of MS Office for Windows 10 and Adobe Photoshop etc online. But those will also be for a limited period unless you purchase the license for those Softwares

 

If you have purchased the license for the full version of Microsoft Office or Adobe Photoshop, then you have to contact Microsoft and Adobe to download and activate those Softwares on your Windows 10

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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BattleToad Honor Student
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Invoice product missing

KrazyToad - "If you have purchased the license for the full version of Microsoft Office or Adobe Photoshop, then you have to contact Microsoft and Adobe to download..."

 

I'm a bit skeptical the solution would be to call up Adobe support and say "gimmie my software plz.", without some validating process confirming my purchase with you.

 

It's been a while since I've starting this laptop fresh from factory, so forgive me for not remembering each step of the installation procedure.  Does reformatting the laptop somehow trigger the installation of these products?

 

To clarify, I have an older machine.  In preparing for a possible Windows 10 upgrade, I noticed a hefty software package is missing from the original (Windows 7) purchase.  Receiving this missing software (Adobe Premiere and Photoshop) is my main objective.

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@BattleToad

 

Just like any other software, if you were using the full version of Microsoft Office or Adobe Photoshop, so you will be having an existing Account with them.

 

You can download the Adobe Photoshop Trial Version from this Link: https://www.adobe.com/in/products/photoshop/free-trial-download.html. Those are similar Trial versions that come with HP Notebooks

KrazyToad
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I sense indirect responses.

I never received my purchased Photoshop or Premiere as delivered from factory.

Will the reformat process somehow auto load this, on a PC circa 2011?

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@BattleToad

 

If you do a System Recovery, then it should bring back the Notebook to the original factory settings as it was on Day One

 

Does the original invoice show that you paid or were charged for those softwares?

KrazyToad
I Am An HP Employee

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BattleToad Honor Student
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I have literally mentioned this fact in every previous post.

My concern is that if its not here now, it probably wont be in the factory fresh version.

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