cancel
Showing results for 
Search instead for 
Did you mean: 
Melany_88
New member
1 0 0 0
Message 1 of 2
357
Flag Post

My laptop was updating and it turned off by mistake and now it doesn’t want to work at all.

HP Recommended
Hp stream
Microsoft Windows 10 (32-bit)

Every time is turned on it says that is reversing the instalaciones but it has been like that for days.

0 Kudos
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
Flag Post
HP Recommended

Hi @Melany_88

 

Welcome to the HP Support Community. I'd be happy to assist you with the update issue. 

 

Let's try a hard reset -

 

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Press and hold down the power button for 15 to 20 seconds. 
4. Plug-in the Adapter. 
5. Try to turn on the computer. 

 

If the issue still persists, try a system restore - 

 

1. Shutdown the computer.

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3. Press F11 once for System Recovery.

4. Choose the Keyboard Layout.

5. Click on Troubleshoot.

6. Go to Recovery Manager and click on System Restore.

7. Choose a Restore point or a Restore date when the computer was working fine.

8. Click on OK to initialize the System Restore.

 

You may also refer to this document -  HP PCs - Computer Does Not Start

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation