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Message 1 of 4
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Solved!

Probook 640 G4 Unknown device

HP Recommended
Probook 640 G4
Microsoft Windows 10 (64-bit)
After reimaging and using HP Image Assistant, I am left with one unknown device. The hardware ID is ACPI\VEN_HPQ&DEV_6007 This device appears to be related to either the HP 3D Driveguard or Accelerometer driver. I have looked through HP.com drivers and HP Softpaq manager and cannot find a driver for this device? HPSPM has the 3d driveguard software for the 640 G3 & 640 G5 models but not the G4's?
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HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. The HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

6.0.45.1      Jan 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

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Thank you that worked. But how did you determine that is the correct softpaq for this model and why doesn't HP list this software for this model?
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HP Recommended

You're very welcome.

 

I just know by studying drivers for hundreds of HP models, where to find them.

 

That driver came from the 640 G4's cousin, the EliteBook 850 G4.

 

I don't work for or represent HP, so I can't answer as to why HP doesn't list that driver on the 640 G4 support page.

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