Support HPIA Windows 10 v1809 for HP Spectre Pro x360 G2

[BeheerKNMT]

Want to use HP Image Assistant to rollout driver updates in our company. But unfortunately Windows 10 v1809 is not (yet) supported for the Spectre Pro x360 G2. Is it to be expected that it will be supported in the near future?

[Dragon-Fur]

@BeheerKNMT 

This is one of that instances where a company support contract with your supplier is valuable.

If you company has a multi-system support contract with HP, simply contact your HP representative and ask the question.

Those of us in the Expert Community are not advised of future plans - we are subject to the same public information sources as are other members of the Community.

If the question is of vital importance and regardless of whether you have a contract, you might decide to (get authorization from your manager and then) contact HP Technical Support.  Open a case online, explain what you want to know and add that you are willing to pay for phone support.

For those reading:

HP Image Assistant (HPIA)

DESCRIPTION:

This package provides the HP Image Assistant (HPIA) for supported notebook, desktop, and workstation models that are running a supported operating system.

The HP Image Assistant is a free tool that provides assistance to IT System Administrators to improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing your PC's readiness for migration to and from Windows 7 or Windows 10.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

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“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

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UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

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[TryToDoMybest]

Hello

as far as I kown Spectre Pro x360 G2  is a consumer product.

It will never be supportedby HP Image Assistant which is fo commercial desktop,notebook and workstation.

bye

[Dragon-Fur]

@TryToDoMybest 

Thanks for your observation.

Key indicators in the Document:

• HPIA 3.5 User Guide
• HPIA Supported Platforms

DESCRIPTION:

This package provides the HP Image Assistant (HPIA) for supported notebook, desktop, and workstation models that are running a supported operating system.

Things do change - there may be something in the pipeline at HP that will better address consumer system management.  This is not a prediction, just an opinion.  

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[EdgarRM]

Please try again.  Any systems that show up in the business PC section of tested systems with Windows 10 list  https://support.hp.com/us-en/document/c05195282 should be supported in HPIA.  We have added support in HPIA.