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‎10-19-2018 03:50 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

A couple of weeks ago, I've noticed that my laptop would shut down without warning despite it still having some energy left. It only shuts off if it's just running on the battery and not plugged in. After I place the charger in and boot my laptop back up, the battery would be drained down to 15%. I figure something is wrong with the battery itself and that I need a replacement, but I'm having troubles finding one for my laptop. Where can I find the right one for my laptop?

Windows Edition: Windows 10 Home

Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90GHz

Device Name: LAPTOP-LAQ6M3Q9

System Type: 64-bit Operating System, x64-based processor

Product ID: 00325-95800-0000-AAOEM

Device ID: 26A93B79-4C2F-4269-AE8B-4A9FDB602B00

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-19-2018 11:03 PM

HP Recommended

@Moranda

 

HP part number   919701-850

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

HP PartSurfer

 

http://partsurfer.hp.com/Search.aspx?searchText=919701-850

 

eBay

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=919701-850+oem&_sacat=0&LH_TitleDesc=0&LH_PrefLoc=1&L...

 

REO

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4 REPLIES 4

‎10-19-2018 08:28 AM

HP Recommended

@Moranda

 

To better assist you, we would need the exact model number or product number of your laptop/desktop???

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎10-19-2018 09:34 AM

HP Recommended

Thank you for replying. My Product number is 1KV05UA#ABA

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‎10-19-2018 09:50 AM

HP Recommended

@Moranda

 

Your model number is   HP 15-bs078nr 

 

HP support has been up and down all morning.

 

I will get back to you ASAP.

 

REO

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‎10-19-2018 11:03 PM

HP Recommended

@Moranda

 

HP part number   919701-850

 

Your manual here.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

HP PartSurfer

 

http://partsurfer.hp.com/Search.aspx?searchText=919701-850

 

eBay

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=919701-850+oem&_sacat=0&LH_TitleDesc=0&LH_PrefLoc=1&L...

 

REO

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