03-25-2019 07:40 AM
I cannot create subfolders in Microsoft Outlook.
I right click on the mouse while it is pointing to "inbox". And "Create subfolder" comes up. I type in the name of the subfolder, but nothing happens.
03-26-2019 08:49 AM
Thank you for posting your query on HP Support Community,
Are you using Outlook Mail Preview? If you're using outlook mail preview you cannot create any new folders as you need to install the complete software.
On which version are you having a trouble creating a folder?
If you are using Outlook.com, on which browser are you opening it?
If you're using a full version of Microsoft Outlook then I would suggest you could try to do a repair or try to uninstall and reinstall Microsoft office and check if that helps.
In this scenario, I would suggest you can contact Microsoft tech support for further assistance. Since we're not trained on Microsoft applications.
Keep me posted on further assistance!
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