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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-02-2014 10:40 AM

HP Recommended

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/ScanJet-N6010-Issues-With-Windows-7-8-...

 

 

 

Hi, I'm trying to install a ScanJet N6010 on a Windows 7 PC but it seems to be having a bit of trouble! Pressing the Scan To PDF button on the front pops up a window on the PC but not the correct one for scanning to PDF. Going into the 'HP Scanner Tools Utility' to configure the buttons doesn't seem to work either - the window loads but the four drop down menus (for each button) are empty, no values can be selected.

 

Screenshot:

hp-issue.png

 

 

I've also tried this on a Windows 8.1 PC with the same result. Plugging it back into the original PC (which is also Windows 7 x64) and it works and the drop downs are also populated!

 

Is there anything I can try? According to the support matrix it's still a device that's supported by HP within Windows 7.

 

Thanks

 

Andy

ℜ a i n b o w 7000

I work on behalf of HP



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