This latest Expert Day started on May 18th and rallied on for a full 24 hours. For the uninitiated, Expert Day can best be described as a tech support marathon. It's an online event where volunteer HP employees and partners, as well as volunteer HP Experts, from all around the world, swarm the HP Support Forum and do their darndest to help out as many customers as they possibly can.
Depending on the Expert Day, there can be a specific theme or topic (such as a new OS or product), and it can go from between 8 hours to as many as 24 hours. This time around, Expert Day was open to questions on all topics for 24 hours, and over 500 employee and partner volunteers came together! Here are the results:
Now that you know what Expert Day is, below is a behind-the-scenes look. At HP campuses all around the world, the very folks who create, design, work on, and write the support documents for the HP products that you have, gather in what we call HP Expert Day Villages to help answer your questions together. In addition to these in-person Villages, we also have virtual chat rooms where these volunteers can get more insight from each other and route questions to the best folks to answer them.
Take a look at some of the thank yous that our volunteers received on Expert Day:
"THANK YOU SO MUCH! That fixed the problem I was having with the printer. I greatly appreciate your time & help. Hope you have a wonderful rest of your day or evening.”
“Thank you for responding to my question. Your suggestion was very helpful…. HP printers have always been my favorite and this experience with the HP team members just adds to the reasons I prefer your product.”