The HP Support Community is dedicated to helping users find solutions, share knowledge, and stay secure. But as more people search online for support, products, and drivers, there's a growing threat to watch out for: imposter websites pretending to be official HP services.
These deceptive websites often look nearly identical to the real thing and are designed to trick you into providing personal information, downloading malicious software, or paying for fake services.
Here’s what you need to know to protect yourself—and how to safely get the help you need.
What Are Imposter Websites?
Imposter websites are fake versions of trusted sites—like HP’s official support or driver download pages. Their goal is to deceive users by mimicking logos, language, and layout, hoping customers/users will input sensitive information, pay for fake tech support, or install malware disguised as drivers or utilities.
Common Tricks Targeting HP Users
Fake drivers download pages that install malware instead of official HP software
Phony tech support numbers that ask for remote access or payment for fake services
Lookalike domains (e.g., hp-support-help.com or hppdrivers.net) mimicking real HP web addresses
Search engine ads for "HP support" that lead to scam pages
How to Tell If an HP Site Is Legit
1. Always check the URL: The only official HP domains are:
Note: If a link has extra words, dashes, or different domain endings (like .net, .org, .help, etc.) do not trust it.
2. Look for HTTPS and the padlock: While not foolproof, secure HP pages always use HTTPS. Check that the URL starts with https:// and includes hp.com
3. Avoid third-party download sites: Never download HP drivers or firmware from unofficial sources. Use only HP’s official support site to get software and updates.
4. Beware of urgent pop-ups: HP avoids the use pop-ups or flashing alerts warning you of a virus or urging you to call support. These are most likely scam tactics.
5. Watch for bad grammar or odd design: Low-quality logos, strange fonts, or misspelled product names are clues that a site isn’t affiliated with HP.
Stay Safe with Support from the Community
If you’re unsure whether a website is legitimate or you’ve encountered a suspicious HP-related site, ask the HP Support Community. We’re here to help each other stay safe and informed.
Have questions or want to share a warning about a scam site you encountered? Post below or start a new discussion in the Security, Privacy, and Fraud Prevention board.
Together, we can protect ourselves—and each other—from online threats.
