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‎09-06-2021 02:08 AM - last edited on ‎09-06-2021 11:06 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Снимок экрана 2021-09-06 103349.png

 

We have created an HP support account, but we ewerytime and in any browser get the message: "User Is Deactivated"
If I want to complete the profile, I cannot do this because the drop-down menus do not display any content.

3 REPLIES 3

‎09-07-2021 12:13 PM

HP Recommended

Hi@ValeriiSerdiuk, Welcome to the HP Support Community!

 

This is a self-help  document created by the HP account LINK

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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‎09-08-2021 01:35 AM

HP Recommended
Thanks for your reply.
 
Unfortunately, this link does not provide a solution to our question. There is a "User is Deactived" message on top of the profile page, but I have registered for access. And I am not able to fill in the Profile page because the dropdown lists like Time zone and Preferred language are empty.
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‎10-13-2021 09:48 PM

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I am also facing the same problem, is there any solution for this?

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