CASE [text omitted to protect user privacy] unaddressed

[anjicam]

I have raised a service request for my laptop (bezel issue). Case number raised last week. I was told it will be addressed with in 24-48 hrs. Till date, 7 days passed. No email/call back from HP team till now. I called customer care thrice and asked for status update . They keep on repeating same phrase " we have highlighted the concern and you will get an update with in 24-48 hrs" but no use at all.

[Gaya1239]

Hi @anjicam, 

Welcome to the HP Support Community

I understand you are facing an issue with your HP laptop and the case id raised. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support