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‎10-28-2020 11:27 AM

HP Recommended
Product: HP Envy x360 13 Ryzen 5
Operating System: Microsoft Windows 10 (64-bit)

Hi there ordered a envy x360 yesterday, I had an email saying the order had been received and when I went on tracker it said it would be delivered by the 29th. However I checked it again today and it now says cancelled. I have had no email updates on my order to say it’s been cancelled or refunded. I assumed I would not be charged until the order had been shipped however here I am £800 down and a cancelled order. 
I am a university student currently without a laptop and with all my lectures and work being online I unable to complete my uni work

1 REPLY 1

‎10-31-2020 10:51 AM

HP Recommended

Hi @Mrgmead,

 

I'd like to help!

 

I recommend you reach HP Store to know the order status.

 

Hope this helps! 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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