Cannot access My Dashboard from my Account

[MarcGravett]

Hi, I've opened a Case to deal with an item of mine, but whenever I got to "My Dashboard" it returns the following error so I cannot check on the status of my Case:

Sorry…

We're having trouble loading your information. Try refreshing the page or come back later.

I've come back later, refreshed the page and tried 3 different browsers but it's always the same result, please fix and/or help.

[Echo_Lake]

@MarcGravett

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Could you please share the picture of the Dashboard?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[MarcGravett]

I'm talking about the website, My Dashboard keeps coming up with the error I posted above.

[Echo_Lake]

@MarcGravett

Thank you for posting back. 

• Could you please share the picture of the error message "website"?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

[MarcGravett]

 

[Echo_Lake]

@MarcGravett

Thank you for the picture.

Have you tried logging out and sign back in with an HP account? Try using a computer or PC instead of a mobile device.

Hope this helps! Keep me posted for further assistance.

[MarcGravett]

As above tried 3 different browsers, a different PC, mobile phone and tried logging out and back in, same error every time.

[Echo_Lake]

@MarcGravett

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.

This looks like a software-related issue and would require remote assistance. Please reach out to HP Support in your region for a further course of action.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MarcGravett]

The issue lies squarely on your side not mine, so the software issue has nothing to do with me.

I've also not received an email for the Case I'm trying to access, I'll ring support today and chase that up as they created the Case on Monday.

[Echo_Lake]

@MarcGravett

Thank you for posting back. 

Work on it at your convenience and keep me posted on the results.