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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-10-2021 10:10 AM

HP Recommended
Product: 450B5UA#ABA
Operating System: Microsoft Windows 10 (64-bit)
Hi, I've opened two Cases to deal with an item of mine, but whenever I got to "My Dashboard" it returns the following error so I cannot check on the status of my Case .  Link is below.

"Sorry…

We're having trouble loading your information. Try refreshing the page or come back later."

 

My Device | HP® Customer Support


I've come back later, refreshed the page and tried 3 different browsers but it's always the same result, please fix and/or help.  I contacted HP Support 3 times and they were not able to help saying this is a software issue!   Software issue with 3 browsers?????   

 

This is an account issue.   The dashboard is not able to pull in my devices.   PLEASE HELP.  This is a computer I just got last night and I already have 2 issues with it. 

 

 

 
 
1 REPLY 1

‎09-16-2021 12:04 PM

HP Recommended

Hi @evas0511,

 

Welcome to the HP Support Community.  

 

As its account related, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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