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Level 1
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Message 1 of 3
125
Flag Post

Care Pack Rebate

HP Recommended
Envy 17m-ae111dx
Microsoft Windows 10 (64-bit)

My envy has never needed service and the Care Pack extended warranty has expired on 12/20. I spend almost two hours on hold and making calls to finally figure out how to submit the rebate form.

However, after a week, no one has replied to say the rebate form has been received. Then I spend over TWO HOURS on hold and never talked to anyone to see if it was actually received via email.

When I purchased this care pack they stated if it was NEVER used, I would receive the entire amount via this rebate process.

Did I get scammed?

Would hope that someone here might be able to help in this matter.

And to be honest, I am holding up a purchase of a new computer to replace this Envy since I purchase a new computer every three years; and donate the current computer. However, before I purchase another HP, I want a refund on this warranty. If not refund; no order. Just a clear statement from someone who is not too happy at this time.

Thanks for any help in this matter.

D

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Level 1
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Message 2 of 3
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HP Recommended

Nothing? So I can assume Care Pack is a scam? 

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@dldever

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation