My envy has never needed service and the Care Pack extended warranty has expired on 12/20. I spend almost two hours on hold and making calls to finally figure out how to submit the rebate form.
However, after a week, no one has replied to say the rebate form has been received. Then I spend over TWO HOURS on hold and never talked to anyone to see if it was actually received via email.
When I purchased this care pack they stated if it was NEVER used, I would receive the entire amount via this rebate process.
Did I get scammed?
Would hope that someone here might be able to help in this matter.
And to be honest, I am holding up a purchase of a new computer to replace this Envy since I purchase a new computer every three years; and donate the current computer. However, before I purchase another HP, I want a refund on this warranty. If not refund; no order. Just a clear statement from someone who is not too happy at this time.