Care Pack Rebate

[RoyceCannon]

I submitted my Rebate for the CarePack on November 3, 2021, and received an email confirmation that I would receive my rebate in 6-8 weeks. Since then, I haven't received any replies to my emails, and the doesn't work. It says no extension found, and hangs up. How can I get my money for my CarePack back? Someone please help.

[Dilip_18]

Hi@RoyceCannon,

Welcome to the HP Support Community! I'd like to help!

I see you are looking for refund of the carepack. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for refund options.

Please reach out to the HP Technical Support team in your region regarding the carepack refund options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!