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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-30-2022 09:09 AM

HP Recommended

I have submitted HP care pack on May 25, 2022, for my 3 years old laptop (HP pavilion model 14-CE0064st) and I got an email confirming all my documents are in order. i followed up with several emails and I haven't received an answer, I tried several times to call, and I got the runaround.   Does anyone know who to contact to resolve this issue.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-01-2022 05:04 AM

HP Recommended

Hi @SAMHE,

 

Welcome to the HP Support Community.

 

I understand that you are looking for a care pack refund. I'd like to help!

 

If you purchased this care pack from the HP website, I recommend you to contact HP sales

 

Or you will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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1 person found this reply helpful
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5 REPLIES 5

‎10-01-2022 05:04 AM

HP Recommended

Hi @SAMHE,

 

Welcome to the HP Support Community.

 

I understand that you are looking for a care pack refund. I'd like to help!

 

If you purchased this care pack from the HP website, I recommend you to contact HP sales

 

Or you will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-01-2022 09:05 AM

HP Recommended

I have submitted today a second request for my Care Pack refund per your instruction including the web form (including product ID & S/N)  and purchase receipt to IBS Focus  CRC.  How long does it take to see my refund considering I have been waiting since May 25, 2022?.  

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‎10-04-2022 08:10 AM

HP Recommended

Hi @SAMHE,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

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‎10-07-2022 03:49 PM

HP Recommended

I just want to thank HP team for helping me resolve my issue and let them know I got today my refund.  Special thanks to Mr. Oscar G., great job.

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‎10-22-2022 03:14 AM

HP Recommended

Hi @SAMHE

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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