cancel
Showing results for 
Search instead for 
Did you mean: 
boongsong
Level 4
72 43 3 8
Message 1 of 16
3,111
Flag Post

Changing profile info

HP Recommended

Not sure where to post this.

I just became aware that my profile has an invalid email address. When I try to change it to the correct address, I'm told that it is already in use by another user (which is me).

What do I have to do to change the email in my profile and retain the same user ID?

boong
15 REPLIES 15
MrMatthew
Retired
Retired
1,058 863 11 83
Message 2 of 16
Flag Post
HP Recommended

Hello,

 

Please PM me the email address that you'd like to change in your profile and I will look into it further.

Is it possible you have multiple accounts in the community?

 

 

Randy_K
Level 5
226 211 6 21
Message 3 of 16
Flag Post
HP Recommended

boongsong -

 

   Your UserID and e-mail address are different data fields, although HP recommends you utilize your e-mail address as your UserID.  Each is separately modifiable from the edit my profile screen, although to change your UserID you have to follow a link in the box in the left margin.  Its my impression that HP only limits duplicates in e-mail addresses as UserID's, but not as e-mail addresses in profiles, although I have not personally tested this.

 

   Do you have more than 1 online account?  Were you able to resolve your problem?  - Randy

am75
Level 1
7 7 0 3
Message 4 of 16
Flag Post
HP Recommended

I tried to do exactly the same, i.e change the email address in my user profile but its keeps saying someone else already owns the email address. i.e. me.  i'm trying to do this urgently ahead of me deleting my personal email account.  please help me?  thanks

Randy_K
Level 5
226 211 6 21
Message 5 of 16
Flag Post
HP Recommended

am75 -

 

   Is the problem with your old e-mail address or the new address you are trying to change to?  

am75
Level 1
7 7 0 3
Message 6 of 16
Flag Post
HP Recommended

The problem is with the new email address i'm trying to change to.  HP seems to say it already exists?  

cw32181
New member
1 1 0 1
Message 7 of 16
Flag Post
HP Recommended

I'm experiencing the same problem.  Any support would be greatl appreciated.

SandyD
Level 7
946 876 11 88
Message 8 of 16
Flag Post
HP Recommended

Please send me or MrMatthew a private message with the correct email address and we'll attempt to resolve this issue.

 

Thanks!


  • Clicking the "Kudos star" to the left is a great way to say thanks!

  • When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
am75
Level 1
7 7 0 3
Message 9 of 16
Flag Post
HP Recommended

Can anyone help by providing an update to how this issue can or is being solved please?

 

Cheers

sonofbaldr
Level 1
8 7 0 2
Message 10 of 16
Flag Post
HP Recommended

I am stupid or something, because i cannot even find out how to change my darn profile picture.. much less help you with that complex issue of email addresses, I have been all over trying to find out how in the heck to change this circus tent they have for me by my user name.. and I am feeling really dumb now.. and lost.

Can anyone help ME? Please? thank you in advance, and sorry for trolling on your post... 

Good luck with your question.

perry

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation