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‎12-29-2021 09:42 AM - last edited on ‎12-29-2021 12:39 PM by

HP Recommended

I ordered a gaming desktop before Thanksgiving 2021, and it shipped with an ETA of December 3rd. FedEx apparently attempted delivery on December 2nd, however I was not home since it was due the next day (signature required). FedEx lost the package and their "investigation" has yielded nothing. I was told by FedEx to contact the shipper for a resolution (HP). Since December 13th, I have yet to have any kind of definitive answer or real conversation with the HP Resolution team. I have requested that another computer be built and shipped, however again, HP Resolutions has not responded with any kind of resolution. Is there any way I can contact a customer service or Resolutions Team Member in the United States so that I can either get the product I ordered, or get a refund so I can go buy from a more reputable computer manufacturer? This is VERY frustrating, being as I have thousands of dollars tied up in a Christmas gift that was stolen by the shipping company... yet no one wants to take responsibility and replace the product. 

 

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‎12-30-2021 07:28 AM

HP Recommended

@OVERWATCH911

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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