Computer stolen

[Vinsvanden]

My computer was yesterday stolen. Can HP help me to locate it and block it? I went to the police yesterday, thanks in advance

[ub6424]

Hello @Vinsvanden 

If <HP Support Assistent> was installed or computer registered at HP -> Contact HP Support

Standard procedure would be the following

Please contact POLICE again ! They can investigate and have special rights.

You will need proof of ownership: proof of purchase (invoice), documents such as warranty and emails from HP. On the packaging of the notebook there is a sticker with the unique product data

[

product model

product number (p/n)

serial number (s/n)

]

[Vinsvanden]

I was pretty sure to have registered my laptop on the HP site. But i did not see it. 
I just tried to register it but the serial number did not work. 
can somoene Check whats wrong with my serial number? I can give other info too about the product.

maybe was my laptop too old ? So not visible anymore? Bought in 2017

Issue for me because i cant get an online help fromage HP without thé product registered on thé HP site

Police needs a location to investigate further. Can hp help me to get a location and make sure my session/data remain protected?

[Anand_Andy]

Hi @Vinsvanden,

Welcome to the HP Support Community

I understand you need the information to track your stolen Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

If you had purchased HP LoJack When you purchased your notebook PC and registered with it, then you may find the notebook. 

If not you have to contact the Local Law Enforcement Team to assist you in finding the notebook PC.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Vinsvanden]

Hi,

Thanks for the reply.

The local enforcement law (police) is already contacted.

It's a circle because they ask me to contact you to first locate the computer before interveining.

So just registrering the device on my personal HP account is not enough to locate it ???

I wanted to register it now. I have all the caracteristics of the notebook and the bill.

I tried but it doesn't work. So I was hoping you could help me register it ?

Vincent

[Anand_Andy]

Hi @Vinsvanden,

Thank you for your response, please use this link to register your product: Product registration

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ub6424]

Hello @Vinsvanden 

Please report back

Please read this post here: Re: stolen notebook

Kind regards

[Vinsvanden1]

Hi,

I have found details/caracteristics of my computer but I can't register it.

Have you an email ?

I send the details to you.

Vincent

[ub6424]

Hello @Vinsvanden1 

I am not authorized to receive this information. This information may not be posted publicly.

Quote: "

This is a peer-to-peer forum, not HP support.

We do not work for or represent HP.

"

Kind regards

[sandytechy20]

@Vinsvanden1

Welcome to the HP support community.

I understand that your computer is stolen, I am glad to assist you.

This might require one on one interaction with HP support.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.