Constant VIDEO_SCHEDULER_INTERNAL_ERROR

[JayFabu]

I got this laptop last August. Specs are AMD Radeon 6550M/AMD Radeon Graphcis GPU and AMD Ryzen 7535HS CPU

Whenever I open games or even sometimes just the launcher, I get a blue screen with VIDEO_SCHEDULER_INTERNAL_ERROR.  If I don't crash it usually just results in the AMD Adrenalin software telling me that a driver has timed out. I've turned AMD Adrenalin settings for games to default so its not forcing any optimizations. All my drivers are updated. I've ran several hardware and system scans. I completely deleted and reinstalled my GPU drivers for both integrated and dedicated. I've reinstalled Windows completely fresh. I checked my RAM and even added another 8GB stick. 

I don't really know what else I can do at this point besides going through my warranty and even then what would be the point since all hardware scans are coming up completely fine

[Irfan_06]

Hi @JayFabu,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that crashes to a blue screen.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists,  Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[JayFabu]

 I ran the extensive tests and it came up saying everything was fine, but I did have to update BIOS after hitting escape. I'll have to see if that did anything.

[JayFabu]

Nope, the blue screen crashes are still happening. What steps should I take now?

[Irfan_06]

Hi @JayFabu,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support