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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-30-2008 09:22 AM

HP Recommended

Just a note to anyone thinking of using the tech support. For 23 months I've had to put up with a cd burner that was defective. Each time I called for help, I was told my warranty had expired. I spent many hours on the phone going back and forth about the warranty and most of the time I didn't even get to tell them why I called. When I bought the desk top from HP Shopping I got the 2 year extended warranty (1-11-2007). After many calls, sending receipts, sending faxes, being transferred, they still said It was out of warranty and would not help me. Even after a rep from hp shopping told the tech that I had the warranty and the tech decided I had a bad cd burner, he came back and said sorry your warranty is out. I finally got  someone to find I had the extended plan and send someone to fix my cd burner. So I ended up with 1 month of the extended warranty (my last month). When I suggested they give me another 23 months,the manager Robin, told me he couldn't do that because my warranty started on the day I bought the computer. What an idiot. This is my last HP anything. This was pitiful!

2 REPLIES 2

‎12-30-2008 01:26 PM

HP Recommended
Just to let you know, this portion of the forum is for suggestions on how to improve the message board. Just want to beat the admins from posting that later on. Anyways, have you tried the "Contact HP / Customer Service" portion of www.hp.com ?
worked with HP employee for 2 years. Freelance tech support for 11 years.
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‎12-30-2008 01:40 PM

HP Recommended

This is a user to user help forum, to correspond with HP>> http://welcome.hp.com/country/us/en/contact/email_3.html

 

 

Btw, on the Extended Warranty thing_if you buy 2  yr extended warranty it extends your standard 1 yr to 2 yrs, it doesn't add 2.

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