Customer Service Scam!

[JLJ22]

HP customer service absolutely tried to scam me. My printer wouldn’t connect to my laptop so I contacted customer service. They had someone call me. I shared my screen with him and he told me my computer had a virus and that’s why the printer wouldn’t connect. He said he’d have to charge me to speak to a specialist. I was like uhhh… no. I got off the phone and took another look at my printer and realized I hadn’t pushed the cartridge in all the way. Now it works perfectly. So I told HP someone tried to scam me and they said they’d “pass it on to higher authorities” and when I typed out what happened they said “again i am so sorry” (All lowercase which seemed weird to me?) and then the customer service chat box disappeared. Do not give them your money!

[Jay_G24]

Hi @JLJ22,

I'd like to help!

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region 

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