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‎08-03-2022 08:46 AM - last edited on ‎08-03-2022 12:04 PM by

HP Recommended
Product: HP ZBook Studio 15.6 inch G8 Mobile Workstation PC (46N51AV)
Operating System: Microsoft Windows 11

I have tried [Content Removed] and have tried my regular technical support number, I am requesting help here.


[Content Removed] was assigned to investigating and replace my defective Zbook.  I have dealt with HP for decades through business and personal computers and always been very satisfied with their service.  [Content Removed] is proving to be a huge exception and does not answer phone messages or respond to emails.  I had to go through the support line at one point to get a response from him, but they can't answer questions once it in the Escalation Case status. (although - they were able to get him to call me. ) At one point[Content Removed] even told me he had shipped the wrong computer - which I researched and discovered that he was wrong and that I had the correct one. 

Can someone please put me in touch with [Content Removed] manager and reassign me to someone who will actually return my calls and emails.  To put someone like [Content Removed] in customer service - especially after I have patiently stepped through months of attempted repairs, parts replacements and service escalations is absolutely unacceptable.

Thank you.

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