Escalation Matrix of HP India related to my case

[localhost1]

This is related to my HP case open since 1 month.  HP support and CSS service head not able to resolve the issue.

I need the higher management above CSS service head or even escalation upto CEO so that every one should know what their teams are doing.

[localhost1]

I bought my laptop online via reliance digital.  From start only laptop was not up to the mark.

While talking to HP support over phone first they ask for case id and asking questions un-related to my HP case without reading the current status of case and what has done till now.

I had talk to many support personal  over phone I can mention their names here and even share the call recordings if required.

For laptop service HP have tied to TVS electronics service. Service centre doesn't care about the laptop service.  I have to called multiple times to service centre and even to the service head who is looking over Karnataka to ask when they are coming for laptop service. 

First time service engineer came to my house and replaces the HDD and went back. After OS installation same problem came.

This time again I called and push them to take my laptop with a hope that they will be able to solve the issue. 

But looks like the TVS service centre service engineer doesn't able to figure out the issue and they said they have to replace the HDD again as the last time HDD one was not good. I am in doubt now if they replaces the new HDD or old one.

Looks like service centre doesn't know what's issue with the laptop and second time they just install the OS and handed over back to me. 

HP after sale service is worst than ever. They even don't care about the customer problem.

Looks like I have to publish the HP case id here and other details.

I expect to take this as bit serious then do a quick, serious and concrete action else I have to see other options.

By action what I mean is REFUND only. I will not accept any more service now. 

[Echo_Lake]

@localhost1

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