Escalation on hp laptop replacement

[Raghav_01]

This is regarding an escalation on hp laptop replacement Case id [Personal Information Removed],

I had bought a hp laptop on 30th January 2022 and had started using the product on 2nd February 2022.
I noticed a sort of noise on opening the laptop top lid and started reaching out to hp care for the issue, a case was registered on 11th February and I was assured of replacement and technician visit was done today on 14th February 2022.
On visit the engineer agreed on the issue and was writing a keyword dent and misalignment in his notes.
He has also mentioned that a customer has received a product like this only while forwarding the case and asked me that replacement will be done only if HP approves the same.
On having a word with the engineer who came and his senior person from service center they told me sir we agree that you have received this like this only but how will you prove this to hp that this was like this only when u received the product.
Hp team on a serious note do customers need to make a video of each and every minute for proving the issue until the DOA period finishes.
Team the laptop top cover is misaligned and it's a manufacturing defect for which the replacement is required as I have received the product like this only.
I have been reaching out to hp customer support multiple times and every time I am assured for doa but nothing is happening and i am not getting any support for the same.
Request you for its replacement because the laptop is received in the same condition which was noticed and reported to the hp team.

[Echo_Lake]

@Raghav_01

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