FedEx Delivery

[cjohio93]

Has anyone actually had a shipment arrive via FedEx? Why does HP use such an incompetent service? My laptop arrived in Alaska on 3/15/22 where it spent 5 days awaiting customs approval (HP's advertising states it may take a day). Then the day FedEx showed a delivery would arrive and I stayed home, the time changes to "Delayed" and I saw the laptop was still in Alaska. The next morning, I found it arrived in Memphis, where it has sat for 7 days. Speaking to both HP and FedEx customer service, I have gotten 20+ different stories. The story that gets repeated the most is that it is in Customs (again?) in Memphis and/or Memphis is so backed up and they are working as fast as they can. Is this Priority Shipping? Again, WHY use a company that fails to deliver the product?

Have you ever noticed a lot of companies use FedEx to deliver the product to the customer, but when the customer has a return, it goes through USPS or UPS? That is because they KNOW FedEx will deliver late or not at all.

HP has offered two credits so far, but it is simply unacceptable for them to provide constant misinformation and to sit on my money for two months knowing that they are never going to meet their expected delivery date.

[Dilip_18]

Hi@cjohio93,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the FedEx delivery. I apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 
 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out.

Please reach out to the HP Technical Support team in your region regarding the delay in shipment.

Click on this link - https://support.hp.com/us-en/contact-hp 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[cjohio93]

I appreciate your response. Unfortunately, contacting HP Support, as well as FedEx has not helped in any way. In fact, it made it less helpful. I received so many different answers while simply asking for information. There really could be a better way during the sales process to explain how shipping occurs. I would love an option to pay for an alternate carrier. For example, I would prefer to have the option to waive a delivery signature or have the package held. FedEx tells me it is a shipper requirement. Then HP tells me I can request the change via FedEx. I know that not every level of customer service can understand the intricacies of international shipping, but somebody could have connected me to someone who would know. Asking to speak to a supervisor or manager was shut down each time. I needed this escalated so I (the customer) could understand why my package was simply not moving after it had apparently been through Customs once already. 

I do sincerely appreciate your response. However, the entire HP experience has been a disappointment.