FedEx shipping restrictions

[Jochicago]

Hello,

My computer was expected to be delivered on December 17th. They attempted delivery today (December 18th) without notifying me, and I was not home.  Fedex said I could pick up the package after 5:30 today at a location that closes at 5 pm. Their next delivery attempts will be December 20th and 21st. I'll be out of town from the 19th to the 27th, so I need FedEx to hold the package instead. Yet, when I called them they said that the shipper placed a restriction on my package. I need this to be removed.   I just need to figure how to contact HP to contact FedEx, so that they can hold my package. I don’t want the computer to be returned to China or lose the discounts I got on Cyber Monday. I realize HP is closed because of severe  storms, so I don’t mean to sound petty. I’m praying for them, their families, and their friends. My anger is directed at Fedex for not having more options. Thank you for any help. 

[Dragon-Fur]

@Jochicago 

Welcome to the HP Community.

Nothing can be done "here" - we are not HP Support.

The HP Community is not directly attached to any HP department or service.

We can ask that the question be sent for Review - doing so can a slow process (you know, because we are not HP).

What if an agent answers your plea for help?

The trick is to get a hold of a department that can (and would be willing) to intervene.  Could that happen?  Sure, maybe.  Is it going to be fast enough?  Inter-department special requests might move quickly or with a glacial slowness that rivals "nothing moving here".

That said, the timing is the thing - Your best option:

Figure out a way to get that package from FedEx according to their rules.

You might be able to convince FedEx to allow a friend or colleague to pick up your package.

Note that my comments reflect a personal opinion - we are not HP and we do not speak for what HP can or will do.

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