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JohnG1
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Forum login problems

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I changed my forum login password, then could not log back in. I had to use forgot password to set a new password in order to log in. The next time I attempted to login, my new password would not work, and I was locked out of the system for some time for too many attempts to login.

 

When I finally was able to attempt login again, my new password still would not work. So, I used forgot password again to set a new password, was immediately logged in, but after logging out, I could not log back in. This has repeated over and over. When you respond to this inquiry, I will most likely have to set a new password to log in and check your response.

 

I was able to contact an HP representative by phone who referred me to an email address for forum issues. That email address is customercare.webmaster@hp.com - I hope it generates results.

 

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SedonaF
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Message 2 of 3
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HP Recommended

Hi John,

 

Thanks for bringing this to our attention.  We'll have someone look at this issue and get back to you as soon as possible.

 

Thanks,

 

SunshineF

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KittyK
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Message 3 of 3
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samc52, your post has been moved to -->ePrint, Print Apps, Mobile Printing, and ePrint Center<-- for better exposure.

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