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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2018 10:17 PM - edited ‎08-03-2018 03:55 AM

HP Recommended
Product: Car Camcorder F870G

Hi, last week i bought F870G Car Camcorder in Kuala Lumpur. I did ask them do the installation since this products have rear camera and i dont want to void the warranty because of my mistake during the installation. So after almost a week using this products, i found out that when the ADAS function is turn on and when i speed at around 80kmph its will trigger ADAS function that my car will be drifting if i drive too fast when change lane. But the main issue is, when the ADAS trigger its sound like the speaker is damage and sound like broken radio. The camera is damm great, its working fine but i dont like the sound. I have contacted the http://hp-imagesolution.com but they didnt reply my email yet. I hope i can get replacement. I trust this brand and i have been using F200 series since 2014 and its damm good till the stupid suction cup drop my camera and damage it. Lucky now they using the 3M tape. I hope they can response my complain ASAP. 

Or, do you have any solution for this ? Update firmware ? I hope can fix it asap

3 REPLIES 3

‎08-06-2018 08:08 AM

HP Recommended

UPDATED : I contacted the shop that i purchase these products and he direct me to Malaysia Supplier, he said maybe have some kind of firmware issue. So i have go and update the firmware and its still not fix yet. He said the latest version is f870g_V3.01.12_APJ . And as of today whoever after sales incharge in these website http://hp-imagesolution.com still didnt reply my email. I thinking to send a report to Malaysia Authority if HP still ignore still issue. 

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‎08-06-2018 06:49 PM

HP Recommended

@RonAsraff

 

Welcome to HP forums, I see that you are getting issue with HP camcorder.

 

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

 

Cheers.

Sandytechy20
I am an HP Employee

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‎08-06-2018 09:25 PM

HP Recommended

Noted, When they will contact me ?

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