HP Customer Support

[Tibor_77]

Hello! I am struggling with HP support since more than 3 months now (HP Switzerland - HP Germany) and problem still not solved. Least 20-30 emails, 10 calls, empty promisses, days between responses which is even irrelevant or addressed to someone else. I feel scamed by HP, no one knows what is going on, no one takes responsibility and we are talking about a supposedly premium OMEN desktop...

I am in "conatct" with HP Beschwerdemanagement DACH, is there any recommendation how can I excalate the issue or speed it up?

Very disgusting experience. by any chance if someone from HP want to take responsibility feel free

[KrazyToad]

@Tibor_77

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[silvesterd]

This is a fine answer, maybe because of your premium product. Maybe the Omen Series is the one to go? Mine is a rather rubbish zBook. After 3 weeks the thing started to freeze or shut down, every try to buy a longer warranty than 6 months (lowest in the market, as i said, cheap zBook) was "not possible", the telephone support wanted me to send it in, oh, and rescue all data before, because they will all get lost. Handling time two to three weeks.. As mentioned, zBooks are cheap stuff, supposed to be mainly used to do some boring stuff, internet, chat and office, so not having a cheap workstation for three weeks will surely bother NO ONE...  Now warranty is over. 
I'm not sure if i will ever buy a HP-Product again. 

[Prof_C]

Hey Crazy T do you know where i can find a driver for the w8.1 to w 10 home touch screen driver for the HP pavilion X360 tablet? what good s the tablet without a touch screen?  Before upgrade to W10 I ran all the systems checks, upgrade BIOS, verified the  with BIOS tool F2 that the touch screen works, used the link on HP support " problems with W 10 upgrade followed the link to the HP W10 touchscreen driver, that did not work.

[Tibor_77]

After 3 months I have received the replacement PC, but that has been delivered to the wrong address....now HP tries to organize pickup of my old PC, but in the same careless way as it was reprersented during the all case.

I can't accept any provided solution here, especially the "escalation offer". Nothing has been escalatad, when I was asking on phone to talk to the manager they simply gave me an another empployee I spoke otherday......

Never ever my questions been answered, on phone everyone was just listening and had the feeling everyone wants to hangup the phone asap and not really deal with my case.

I hope this case will be slowly closed after so many months, but already affraid if something happens again during quaranty period I would need to go through on the same horror story with HP.

Sorry guys, but my experience with HP is genuinly worst in class, I had more support on ebay or dealextreme site than from HP. Never again for sure.