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flyingmelonrind
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HP EX950 2TB Warranty Problem

HP Recommended
HP EX950
Microsoft Windows 10 (32-bit)
I bought a HP EX950 2TB SSD on 11/25/2019 with Limited Warranty period: 5 years on Newegg. now, it is still under warranty and it is not working for some reason. currently, I was not in the US, so I was trying to get warranty service in China. I checked the warranty policy for HP, and it says when the same product is sold on this country, they should provide the same warranty service but when I go to HP china, they refuse to provide the warranty service. So I want to know what should I do, do I need to send the product back to US to get my warranty working?
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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@flyingmelonrind, Welcome to the HP Support Community!

 

Yes, The  Global warranty is covered for 1 Year.

 

And more Help Click on the Link

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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