• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-23-2021 05:06 AM

HP Recommended
Product: HP EX950
Operating System: Microsoft Windows 10 (32-bit)
I bought a HP EX950 2TB SSD on 11/25/2019 with Limited Warranty period: 5 years on Newegg. now, it is still under warranty and it is not working for some reason. currently, I was not in the US, so I was trying to get warranty service in China. I checked the warranty policy for HP, and it says when the same product is sold on this country, they should provide the same warranty service but when I go to HP china, they refuse to provide the warranty service. So I want to know what should I do, do I need to send the product back to US to get my warranty working?
1 REPLY 1

‎01-24-2021 12:48 PM - edited ‎01-24-2021 12:49 PM

HP Recommended

Hi@flyingmelonrind, Welcome to the HP Support Community!

 

Yes, The  Global warranty is covered for 1 Year.

 

And more Help Click on the Link

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.