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HP MSL2024 - problem with tape drive

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We are experiencing a major problem with our HP MSL2024 Tape Library, more specificaly, with one of the tape drives.

We found the tape library to be unavailable with the LCD screen blinking green (like a christmass tree). Our backup software (ArcServe 16.5) wasn't able to finish any backup job.

When we restarted the library we got the message that one tape drive is missing and automatically disabled the drive. Now, we have the tape library with only one tape drive Ready, while the other one is Disabled.

The problem is that the tape library will not start if we disconnect the disabled drive, and apparently our backup software is not able to see the tape library without one of the tape drives.


Is it possible to start the tape library without one of the tape drives ?


Thank you and regards,

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You may also want to post your question on the HPE Community Support Forum -- Tape Libraries and Drives section...

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