HP SMARTFRIEND PLAN( How to cancel for refund?

[KARM061]

I have an out of warranty HP desktop PC. I called about the issue with my PC and they told me they can fix this problem if I purchase the smartfriend individual plan for $49.99. I did and I then called for tech support for my PC and they couldn't fix the problem with my PC even after speaking with 3 agents. I later found out that I was lied to about this plan . I wasn't explained of the monthly $14.99 fee and I was overcharged by $35 instead of $14.99. They only told me it is a 30 days plan for $49.99.

I called the same day to cancel this for refund but they told me they have to have a manager and billing dept look in to this and it will take few days for them to contact me.

I was going to possibly purchase a new HP desktop PC in the near future but after this poor experience, I won't purchase HP product again because I don't like being lied to and I don't like being overcharged! Also very poor tech support!

[Dilip_18]

@KARM061

Welcome to the HP Support Community! I’m here to help.

HP SmartFriend Services has both one-time and subscription services available. I see you want to get a Refund of the subscription. I apologize for the inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides service options for out of warranty product as well. Hence I encourage you to contact HP support for refund issues.

Please reach out to the HP Technical Support team in your region regarding the billing. 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Please click on the link Phone Assist Worldwide

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[KARM061]

i tried canceling  for refund many times on phone  but they said a separate so called case manager/billing department will call me. They wouldn't cancel it even after speaking to a supervisor.

No one has called me.

[Dilip_18]

@KARM061

Thank you for responding, I appreciate your time and effort.

I sincerely apologize for the experience that you had with our customer service team. 
 

As we have limited support boundaries in the support community as of now. However I would request you to wait for the callback from the case manager as they should be able to sort this out.

They will review and check for possible options available, if any, to resolve your issue. Response times may vary. Hence I encourage you to contact HP support if you do not get the callback for refund issues.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[willtrolen]

I have had the same experience as the last person and this experience has put such a horrible taste in my mouth I will NEVER buy HP again. I have been on the phone for over 2 hours, getting tossed from department to department, all telling me that the "next transfer" will be able to process a refund. This is absolutely disgusting business

[Dilip_18]

@willtrolen,

Thanks for the reply. I appreciate your time and effort.

I sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[willtrolen]

Hi,

Yes, would you please be able to confirm my order was cancelled and refunded? 

Thank you,

[Dilip_18]

@willtrolen,

Thank you for responding. I appreciate your time and effort.

I apologize for the Inconvenience. As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for refund issues.

Have a great day!