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‎12-13-2010 09:58 AM

HP Recommended

Waited 28 min two days ago 38 and counting today.  I wish the person responsible for the recorded messages had to listen to them over and over ad nauseum so he could enjoy them, too.

2 REPLIES 2

‎12-13-2010 10:34 AM

HP Recommended

Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message

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‎12-13-2010 03:32 PM

HP Recommended

LOL

Trust me when I tell you that NONE of the phone lines indicated in your link are answered in real time, either.

 

While the forum is a place for user to user help - THIS forum is labled "your voice" and his "voice" is that, with each passing day, HP is becoming more and more like Dell -- and I don't mean that in a good way.

 

It is probably his hope - and it CERTAINLY is MY hope ... that once in a great while an actual executive of HP peruses these forums and listens to "our voices" and takes action.   Although I certainly wouldn't bet the ranch on it.

 

58 minutes on hold with the Care Pack Sales Dept ... every 60 seconds offered to press "1" to leave a message, so after almost an hour, I do.

 

"We're sorry but the person at extension 'care pack post sales support' does not have enough memory in their mailbox to accept new messages"

 

Imagine my confidence level in HP

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