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Trust me when I tell you that NONE of the phone lines indicated in your link are answered in real time, either.
While the forum is a place for user to user help - THIS forum is labled "your voice" and his "voice" is that, with each passing day, HP is becoming more and more like Dell -- and I don't mean that in a good way.
It is probably his hope - and it CERTAINLY is MY hope ... that once in a great while an actual executive of HP peruses these forums and listens to "our voices" and takes action. Although I certainly wouldn't bet the ranch on it.
58 minutes on hold with the Care Pack Sales Dept ... every 60 seconds offered to press "1" to leave a message, so after almost an hour, I do.
"We're sorry but the person at extension 'care pack post sales support' does not have enough memory in their mailbox to accept new messages"