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ChesterLenda
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HP canceled my order out of nowhere

L04717-001 Cable - Video 2n1 0.6M, Shiva
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I bought a cable for my windows mixed reality and they simply canceled my purchase without explanation and I need the cable for my vr to work, and this cable can only be purchased here

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HP canceled my order out of nowhere

Hi ChesterLenda,

 

You may have to call them at 1888-999-4747 to check the reason why the order was cancelled or you may visit the website at https://store.hp.com/us/en. On the top corner youll see Order Status. Click it then enter the order number which normally start with H33 then enter your email address.

 

Cheers,

ichi

"Education costs money; so does Ignorance"

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ChesterLenda
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HP canceled my order out of nowhere

I buy it  in https://parts.hp.com/hpparts/Default.aspx?mscssid= 

IN  https://store.hp.com/us/en my order does not appear

In my email hp send me This order got cancelled due to credit card issues

But the invoice is already on my credit card and hp did not give me a refund

I don't have a cell phone number to call the united states

I'm really disappointed because nobody solves my problem

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HP canceled my order out of nowhere

Hi,

 

"I don't have a cell phone number to call the united states"

 

Thanks for the update. May I ask where you from? So we could refer you to the right support group.

 

Thanks,

ichi

"Education costs money; so does Ignorance"

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ChesterLenda
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HP canceled my order out of nowhere

hp support called me and solved my problem,thank you

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Level 9
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HP canceled my order out of nowhere

Hi,

 

Your always welcome!

 

Cheers,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


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