HP indicated cartridges have been identified as altered or cloned

[ktayakyle]

I have a HP Officejet Pro 9014e, changed the cartridges I bought from Amazon as HP are far to expensive and can't afford them. The above message comes up and I've tried to change the printer to say not to protect the cartridges but that doesn't work, tried to turn printer off and leave it and then charge back up but again won't let me past this message. I have tried to insert a new HP black ink but won't let me print. Tried to get hold of HP customer service what a shambles, been trying for past 2 days!

[A_Gayathri]

Hi @ktayakyle,   

Welcome to the HP Support Community   

HP indicated cartridges have been identified as altered or cloned I'd like to help!  

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

I hope this helps! Keep me posted.    

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