Has anyone had the experience of HP "loosing your mail address" after being a long time customer?

[ShadowLocke1]

I have been a long time customer of HP and have used the same email address for years with HP.  Trying to sign in today and get some help it is like I have been "scrubbed" from the HP register.  Trying to find a way to contact HP and get help from a real person has been a maze with my ending up with no help at all despite running the HP webpages maze.

How does one get to talk and make contact to a real person who can solve my issue and understand what I am asking?  Their AI is pretty useless with it gets to solving an issue like this.

Thanks in advance for suggestions on how to resolve.  

[Betty0610]

@ShadowLocke1

Welcome to the HP Support Community.

Which Printer do you have?

Let us know 🙂

Thanks!

[ShadowLocke1]

Currently using the HP Office Jet 8720 but I have registered several other HP Printers over the years.

I am certain I am registered because I have been using the same email for all, and I have been receiving HP support and email to that email over the years.  When I tried to log in using my address all of a sudden I am unknown to HP.   Tried as many pathways to talk with an individual who could help but was totally unable to find a link, the AI robot was  useless.

When I re-registered my screen name was taken.  As an active customer, I spent a ton of time on your website and got nowhere.

Any idea why I seem to have been scrubbed from your system for customer support?

Thanks in advance for your help.

[Betty0610]

I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

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Thanks!

Have a great day!