• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-23-2022 02:43 AM

HP Recommended

I have still NOT received a rebate check for the risk-free care pack plan I purchased on 8/5/19 and it has been over 9 weeks since I submitted the rebate forms (on 9/21/22) and was told I was good to go. 

 

I have sent multiple emails to ask how I’d receive the money, which the rebate processors ignored. I then asked the status of the rebate and the worker claimed it was still in the approval phase on 11/2/22. I sent another email on 11/16/22 to the process employee and who seemed to be his supervisor with no response.

 

I tried to call on 11/17/22. The first time I called customer service the worker gave me a number that says “no routes found” and disconnects. I call the CS line back, and I get transferred to another worker who gave me the phone number for DISH network. Seriously?

 

I try the original CS line yet again. The guy gives me another number that I call and leave a voicemail for. I get a supervisor to call me back and she just reads off the rules for the rebate but does not actually tell me what the status is and when I should be receiving my check.

 

Why offer this service if you won’t follow through on your end? When will I receive the refund of $135.99?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.