Help, customer service sends me spinning with tests not to fix my problem.

[AMT888]

Hello HP community. 

I purchased a laptop on Oct 2nd, 2024. The battery was dead on arrival and even after charging for multiple days it does not work. 

I have contacted customer service multiple times and they run the same tests over and over without resolution. It seems like they don't have the ability to get my laptop to a repair facility and it's really frustrating. 

How can I get my laptop fixed without having to go through days and days of testing over and over again? Is there some secret super support staff that can fly out of the sky like a superhero and fix my issue? 

Case [text omitted to protect user privacy]-20 closed without resolution.  

[Raj2111]

Hi @AMT888 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

We appreciate your understanding and patience.

Take care and have a good day.

-Regards

Raj-HP Support